aok48's Privacy Policy — Your Information Is Our Responsibility

1.1 Personally Identifiable Information

Information you voluntarily provide at the time of account registration:

• Full name (in Bengali or English)
• Date of birth (for age verification — only those aged 21 or above may register)
• Mobile number (for communication and transaction verification)
• Email address (if provided)
• Payment method details (bKash, Nagad, Rocket, Upay number)

1.2 Usage and Activity Information

Automatically collected while you use our platform:

• Gaming history (names of games played, bet amounts, win/loss records)
• Transaction history (deposit and withdrawal details)
• Login times and session information
• Records of communication with the support team
• Bonus and promotion usage information

1.3 Technical Information

Technical information automatically collected when you visit our website:

• IP address and device identifier information
• Browser type, version, and operating system
• Time of access to the website and session duration
• Information obtained from cookies and similar tracking technologies
• Referral URL (the source from which you arrived at our site)

2.1 Service Operation and Improvement

• Creating, verifying, and managing your account
• Providing gaming services, slots, casino, and cricket betting facilities
• Processing financial transactions via bKash, Nagad, Rocket, and Upay
• Managing the welcome bonus and other promotions
• Resolving technical issues on the platform

2.2 Security and Fraud Prevention

• Monitoring suspicious activity to ensure account security
• Detecting and preventing unauthorised access and fraud
• Maintaining account protection by verifying identity
• Conducting necessary checks to prevent financial abuse and money laundering

2.3 Customer Service and Communication

• Answering your queries via 24/7 live chat support and email
• Sending important account-related updates and notifications
• Sending transaction confirmations and receipts
• Providing information and assistance related to responsible gaming

2.4 Analytics and Service Development

• Understanding user experience and further improving the platform
• Conducting market research before launching new games and features
• Identifying and resolving technical errors
• Monitoring overall service quality

3.1 Payment Processors

To complete financial transactions, we share necessary information with bKash, Nagad, Rocket, and Upay. This information is used solely for the purpose of verifying and completing transactions. Each of these payment service providers is governed by their own privacy policy.

3.2 Game Software Providers

Relevant gaming information may be shared with game providers including Pragmatic Play, Evolution Gaming, Spribe, PG Soft, and JILI. This is done solely to ensure the smooth operation of games and fair play. These third parties may not use your information for their own marketing or any other purpose.

3.3 Legal Obligations

We may provide necessary information to fulfil legal obligations or in response to a valid request from a competent authority. In such cases, we will endeavour to ensure maximum protection within the limits of the law and, where possible, notify you in advance.

4.1 Encryption and Technical Protection

• All data is secured through SSL (Secure Socket Layer) encryption
• Financial information is stored using the highest standard encryption methods
• Firewalls and intrusion detection systems are used to protect servers and databases
• Regular security audits and vulnerability assessments are conducted

4.2 Access Control

• Only authorised staff can access your information
• Each staff member's access is limited in proportion to their responsibilities
• All internal access is logged and regularly monitored
• An immediate response plan is in place in the event of a security breach

4.3 Data Retention Period

We retain your information for as long as your account remains active. Even after an account is closed, certain information may be retained for a defined period due to legal obligations, financial record-keeping, or dispute resolution requirements. Once that period has passed, the information is securely deleted or anonymised.

5.1 Types of Cookies and Their Purpose

• Essential Cookies: Necessary for maintaining login sessions and operating the core functionality of the site.
• Functionality Cookies: Used to remember your preferences and settings.
• Analytics Cookies: Collect anonymous statistics to understand platform usage and improve services.
• Security Cookies: Help prevent fraud and unauthorised access.

5.2 Cookie Controls

You can control or decline cookies through your browser settings. Please note, however, that disabling essential cookies may disrupt certain features of the aok48 platform or prevent you from logging in properly.

6.1 Right to Access Information

You may request a copy of the information we hold about you at any time. This request can be made through the support team.

6.2 Right to Correct Information

If any information stored in your account is incorrect or incomplete, you may request that it be corrected. We will make the necessary corrections within a reasonable time.

6.3 Right to Delete Information

In certain circumstances, you may request that your personal information be deleted. However, this request may be limited in cases of legal obligations or ongoing disputes. Each request will be reviewed before a decision is made.

6.4 Right to Opt Out of Marketing Communications

You may request to stop receiving promotional messages or notifications at any time. However, important account-related notifications (transaction confirmations, security alerts) will continue to be sent.

Policy Regarding Those Under 21

aok48 strictly provides services only to those aged 21 or above. We do not knowingly collect or store information from any minor. If it comes to our attention that a minor has created an account, we will immediately close that account and delete all associated information.

If you believe that a minor known to you is using our platform, please notify our support team.

Policy Update Process

aok48 may revise this privacy policy from time to time. This policy may be updated as a result of service improvements, legal changes, or changes in business operations.

For any significant changes, we will inform you in the following ways:

• The policy update date will be clearly noted on the website
• A notification will be displayed on the platform for important changes
• Registered users may be informed via email or message

If you continue to use our platform after any changes, you will be considered to have agreed to the updated policy. We therefore recommend reviewing this page regularly.